Clinical Framework & Policies – Counselling and Psychological Services in London & Online

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At Akhtar Counselling & Psychology, our clinical framework ensures that all therapy is delivered with professionalism, consistency, and care. This structure protects your wellbeing, maintains ethical standards, and supports effective therapy outcomes — whether your sessions are in-person in London, online across the UK, or via telephone or outdoor therapy.

Ethics

Our practice operates under a clear ethical framework. We prioritise fairness, honesty, trustworthiness, and respect in all client interactions. These principles ensure therapy is safe, professional, and focused on your best interests.

Boundaries

Boundaries define the professional relationship between you and your counsellor. They help create a safe environment where you can share your experiences openly, while maintaining a clear structure and purpose for therapy. While your therapist may occasionally share relevant personal insights, the relationship remains professional at all times.

Confidentiality

Your privacy is central to our work. Everything you share is kept confidential except in the following situations:

Risk of harm to yourself or others
Referral to another healthcare professional
Discussion with your therapist’s supervisor
With your written consent
When required by law

Your therapist will always keep you informed if disclosure is necessary.

Contracting for Therapy

All therapy, whether face-to-face or online, is agreed through a clear contract covering:

Session frequency and duration
Fees and payment method
Policies for missed sessions or breaks
Confidentiality procedures and data protection
Therapeutic approach and what issues will be addressed
Communication between sessions

This ensures transparency and shared understanding of the therapy process.

Cancellation Policy

To maintain affordable and accessible therapy:

Late arrivals or missed sessions: Sessions may be cancelled if you do not arrive or respond within 15 minutes; full session fees apply.
Cancellations: Sessions are non-refundable. Packages are non-refundable.
Exceptional circumstances: If emergencies arise, please inform us promptly. Adjustments may be possible.
Counsellor cancellations: Rare cancellations will be rescheduled at your convenience.

Please notify us at least 48 hours in advance if you need to cancel; otherwise, a £30 rescheduling fee may apply.

Package Deals

All package deals are non-refundable. Clients wishing to cancel are responsible for the loss. Packages are designed to offer cost-effective ongoing support and consistent progress.

Why Our Clinical Framework Matters

✔ Ensures safe, professional, and structured therapy
✔ Maintains high ethical standards and confidentiality
✔ Supports clear communication and expectations
✔ Facilitates consistent, evidence-based therapeutic outcomes

This framework is applied across all services, including individual therapy, couples and family counselling, online sessions, outdoor therapy, and home visits.

Book Your Session

We offer flexible therapy formats to suit your needs:

In-person: Golders Green & West Hampstead, London
Online: Google Meet across the UK
Telephone or email therapy
Outdoor therapy: Child Hill Park, London
Home visits: Based on the catchment area